| Job Summary:
Job Title: Universal Banker - Entry Level
Reports To: Branch Manager/Supervisor
FLSA Status: Non-Exempt
Job Summary:
Responsible for processing various types of transactions and opening accounts; (consumer and small business) Promotes the Bank's products and services; maintains and closes accounts. Owns the entire client experience for service requests; and performs branch procedures to ensure efficiency and compliance with operational and security policies
Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Job Functions:
• Owns client experience as they enter by being courteous, welcoming, friendly and provide prompt attention.
• Educate clients on the usage of technology self-service options such as leveraging the FLB Mobile App, and ITM’s to complete their banking needs.
• Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.
• Responds to customer inquiries and resolves customer issues in an efficient and timely manner.
• Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements.
• Open and closes deposit accounts.
• Process loan/credit request up to $10,000.00.
• Process orders for ATM/Debit cards, and check orders.
• Answers phone and handles inquires accordingly.
• Processes various transactions such as but not limited to: deposits, withdrawals, loan payments, and cash advances.
• Manage cash accordingly - ensure cash limits are followed as assigned, balances at end of day and reports any discrepancies.
• Participate in dual control tasks
• Handles all Safe Deposit transactions and requests; if applicable
• Participates in opening and closing procedures as applicable.
• Demonstrate knowledge of the industry in terms of laws and regulations, including Bank Secrecy Act, relative to job responsibilities.
• Adhere to all rules and regulations according to bank policy and procedure and federal/state regulations.
• Completes all assigned training on regulations, policy and procedures in a timely manner.
Your ability to learn products, services and procedures quickly and accurately, in addition to working across teams to deliver solutions, will be critical for your success.
Supervisory Responsibilities:
This position is not responsible for the supervision of any employee(s).
Education & Job Qualifications:
• High School Diploma or GED equivalent required.
• Minimum 6 months of customer service experience (e.g. Retail, Sales, Financial Services).
Knowledge/Skills/Abilities:
• Must be fully knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit and customer service.
• Must have sound working knowledge of Branch Operations, account opening, paying and receiving transactions, regulatory compliance and internal policies and procedures.
• Must be able to make sound and timely decisions relative to accepted standards of customer service, work flows, and bank policies and procedures.
• Must be knowledgeable with all FLNB products and services.
• Possess good customer service skills.
• Possess problem solving skills.
• Able to work independently with minimum directions.
• Possess interpersonal, written and oral communication skills.
Additional Eligibility Qualifications
• Multi-lingual capabilities to include Spanish are a plus.
Work Environment/Physical Demands:
• Travel – as needed.
• Office working conditions
• Frequently required to sit for long periods of time.
• Occasionally required to stand, walk, and reach with hands and arms.
This job description is not an inclusive list of all duties and responsibilities of the position. Is to perform any other job-related duties requested by any person authorized to give instructions or assignments. First Liberty Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
EEO/AAP Policy Statement:
First Liberty Bank provides equal employment opportunity to all individuals’ regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
PHYSICAL WORK ENVIRONMENT:
The incumbent is in a non-confined office-type setting when working a lobby teller station or a drive-thru station arrangement where they are able to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15-pounds, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, encoder, money counter, credit card terminal, typewriter, computer terminal, and related printers, or other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, customer contact, reasoning, math, language, verbal communication, stress, multiple concurrent tasks, and interruptions.
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